Online Flower Delivery Norbury: Terms & Conditions for Florist Norbury Customers

Florist Norbury E-Commerce Terms & Conditions

Introduction

Welcome to Florist Norbury's e-commerce platform. These Terms & Conditions govern all online flower delivery orders placed with Florist Norbury, whether you are located in Norbury or the surrounding areas. By using our website to purchase flowers and related products, you agree to be legally bound by these terms. Please read them carefully before placing an order. These Terms & Conditions do not affect your statutory rights.

Definitions

In these Terms & Conditions: "we", "us", and "our" refer to Florist Norbury; "you" and "your" refer to the customer or user of our online services. "Products" means flower arrangements, bouquets, and any other goods offered for sale on our website. "Working Days" means all days other than Saturdays, Sundays, and public holidays.

Eligibility

To place an order with Florist Norbury, you must be at least 18 years old and legally capable of entering into binding contracts. By using our online flower delivery services in Norbury and the nearby areas, you confirm you meet these eligibility requirements.

Order Process

Your order is placed by selecting products from our website and proceeding through our secure checkout process. Once you submit your order, you will receive an automatic order confirmation email (excluding any contact details). This email acknowledges receipt of your order but does not confirm acceptance. Acceptance, and formation of the contract, arises when your order is processed, and you receive a dispatch confirmation.

All orders are subject to stock availability. In the rare circumstance that a specific item is unavailable, we reserve the right to substitute with a product of equal or greater value and similar style or theme. We will endeavour to inform you of any significant substitutions prior to dispatch.

It is your responsibility to ensure that all order details, including recipient information and delivery address within Norbury or the surrounding areas, are accurate. Please verify your details before finalising your purchase. We cannot be held liable for orders undelivered due to incorrect details provided.

Products and Pricing

All products are subject to availability. Pictures and descriptions are for illustrative purposes; flowers are a natural product and may vary in colour, size, or component based on seasonality and availability. Prices and delivery charges are clearly displayed before you confirm your purchase. All prices include applicable UK VAT unless stated otherwise. We reserve the right to change prices or withdraw products at any time.

Payment

Full payment must be made at the time your order is placed. We accept most major debit and credit cards via our secure online payment gateway. Payments must clear before we process your order. If payment is not authorised, your order will be cancelled. All cardholders may be subject to validation checks and authorisation by the card issuer.

By providing your payment details, you confirm that you are the authorised user of the card or payment method and that sufficient funds are available to cover the purchase.

Delivery

We offer flower delivery services across Norbury and the surrounding areas, with specific delivery time frames displayed at checkout. While we work hard to deliver on your selected date, we cannot guarantee exact delivery times due to factors beyond our control (such as traffic or adverse weather). Orders received after designated cut-off times, weekends, or bank holidays will be processed for the next available delivery slot.

It is essential that someone is available to accept the delivery at the nominated address. If no one is present, we may leave the flowers with a neighbour or in a secure location, or return the flowers to our shop for later collection or redelivery at your cost. Our drivers will endeavour to leave a calling card where appropriate.

Cancellations & Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Orders cancelled 24 hours or more before the scheduled delivery date will receive a full refund. Cancellations requested within 24 hours of the delivery date or after dispatch may not be possible and will be considered at our discretion. For seasonal or bespoke orders (such as Mother’s Day, Valentine’s Day, or custom arrangements), cancellations may not be accepted if the preparation has already begun.

To amend an order, including changes to the recipient’s details or order message, please contact us promptly. We cannot guarantee that changes can be implemented after the order has been processed or dispatched.

Right to Cancel (Distance Selling Regulations)

Under UK Consumer Contracts Regulations 2013, certain products are exempt from cancellation rights, including perishable goods such as flowers. Once an order for fresh flowers has been accepted and processed, you may not be able to cancel unless the order is faulty or damaged upon arrival. Please refer to our Returns and Refunds policy for further details on reporting an issue.

Returns and Refunds

If your flower delivery arrives damaged, incomplete, or you believe there is a quality issue, please notify us within 24 hours of receipt. We may request photographs to allow us to assess and resolve the issue promptly. If your complaint is upheld, we will offer a suitable remedy which may include replacement, partial refund, or full refund, depending on the nature of the problem. Please note that due to the perishable nature of flowers, returns are generally not possible unless the product is faulty upon delivery.

Liability

To the extent permitted by law, Florist Norbury is not liable for any loss or damage arising from your use of our website or inability to access it, or from any errors or omissions in the content. While we take every care to ensure accurate descriptions and images, we cannot guarantee that the product delivered will be identical to the website images due to variations in seasonal flower availability.

Our liability in connection with any order is strictly limited to the purchase price of that order. We are not responsible for indirect or consequential loss, loss of enjoyment, emotional distress, or non-delivery arising from circumstances outside our reasonable control (force majeure), including but not limited to adverse weather, traffic delays, or incorrect order details provided by the customer.

Personal Data & Privacy

We are committed to safeguarding your privacy and handling your personal data securely in compliance with UK data protection laws. Details provided to us will only be used to process and deliver your order, handle payments, and communicate with you regarding your transactions. Information may be shared with our logistics providers strictly for the purpose of fulfilling your order. For further details on how your information is used and safeguarded, please refer to our Privacy Policy available through our website.

Intellectual Property

All content included on the Florist Norbury website—such as text, product images, and design layout—remain the property of Florist Norbury or its licensors. No content may be copied, reproduced, or used without our prior written consent.

Customer Responsibilities

You agree not to use the Florist Norbury website or flower delivery service for any unlawful purpose. You are responsible for maintaining the confidentiality of your account information and for all activities occurring under your account. If you suspect unauthorised use, you must inform us immediately.

Variation of Terms

We reserve the right to amend these Terms & Conditions occasionally, for example, to comply with changes in the law or our business practices. The latest version will always be published on our website and will supersede any prior versions. It is your responsibility to review these terms before placing each order. Continued use of our website and services signifies your acceptance of any changes.

Severability

If any part of these Terms & Conditions is declared invalid or unenforceable by a competent authority, the remaining terms will remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising out of your use of the Florist Norbury online flower delivery service will be governed by the laws of England and Wales. You and Florist Norbury agree to submit to the non-exclusive jurisdiction of the courts of England and Wales for resolution of any disputes.

Contact and Customer Service

If you have any questions or concerns regarding these Terms & Conditions or wish to raise an issue with your online flower delivery order, please reach out to our customer service team via the contact methods provided on our website.

Applicability to Norbury and Surrounding Areas

These Terms & Conditions apply to all customers placing orders for flower delivery to Norbury and the nearby areas. Whether residing in Norbury itself or in adjacent communities, all orders and delivery arrangements are subject to these terms. Please ensure you familiarise yourself with them prior to placing your order.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Florist Norbury in relation to online flower delivery. No other statements, representations, or agreements will have any effect unless expressly stated in writing by Florist Norbury.