Returns, Refunds and Complaints Policy - Florist Norbury

Our Commitment to Norbury: Fresh Flowers, Every Time

As a trusted local florist serving Norbury households and businesses, Florist Norbury is committed to delivering only the freshest flowers. Our passion is to see you and your loved ones delighted, which is why we stand behind our Fresh Flowers Guarantee. We want every bouquet and arrangement to be as vibrant and beautiful as you expect.

Fresh Flowers Guarantee

We guarantee that every floral arrangement leaving our shop is made with the freshest blooms available. Upon arrival, flowers should remain fresh for a minimum of 5 days, provided they are cared for according to our instructions. Our team carefully selects, hand-ties, and delivers each bouquet locally in Norbury – so you receive optimal quality and longevity.

Damaged-on-Arrival & Freshness Window

In the rare event your flowers arrive damaged or below our freshness standards, please notify us as soon as possible. We encourage customers to check their flowers on arrival and reach out within 24 hours for damage or within the first 48 hours if the flowers are not fresh as guaranteed. This allows us to act quickly and ensure you are completely satisfied.

Refunds and Replacements

If your order is damaged on arrival, or if the flowers do not meet our freshness guarantee, we offer simple solutions:

• Replacement: We will immediately prepare a replacement bouquet using the freshest flowers available, delivered at no additional cost to you in Norbury or surrounding areas.
• Refund: If replacement is not suitable, a full or partial refund will be processed, depending on the issue. Refunds are issued via the original payment method as quickly as possible once the return is agreed.

We may request a photo of the damaged or unsatisfactory flowers to help us improve our service and inventory quality.

How to Raise a Complaint

Your satisfaction is vital to us. Should you wish to raise a concern or make a complaint about any aspect of our service or products, please contact our team directly. Provide your order details, a description of your issue, and any supporting photos if applicable. We take every complaint seriously and will review your case fairly and promptly. Our aim is to resolve most issues within 48 hours so you can enjoy peace of mind.

Trusted Local Service for Norbury

Florist Norbury has built its reputation as a trusted local florist by delivering fresh flowers and outstanding customer care across Norbury. Whether we’re brightening your home, your workplace, or a special occasion, your satisfaction is always our highest priority. We are proud to serve our neighbours and the local community with honesty, care, and floral excellence.

Contacting Us

Please reach out with any questions or concerns regarding returns, refunds, or complaints. Our friendly Norbury-based team is always here to assist – ensuring your flower delivery experience is as fresh and delightful as the blooms we provide.